651. E-Banking service Delivery and Customer Satisfaction in Commercial banks in Lagos Metropolis Nigeria
1.1Background to the Study
In the service industry, particularly the banking sector, across the world, the delivery of high quality services to customers is a key factor affecting the performance of firms(Akinci, Atilgan- Inan, & Aksoy 2010; Aliyu &Tasmin, 2012). It is thus realistic to state that the industry is synonymous with competition as a result of continued improvement in the service deliveryAkinci, Atilgan-Inan, and Aksoy(2010). This improvement is a reflection of t...